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Privacy Policy
Futuresleep Pty Ltd (ACN 602 775 959) (referred to as “Futuresleep,” “we,” “us,” or “our”) and all its Related Body Corporates, as defined under the Australian Corporations Act 2001 (Cth), are committed to safeguarding your personal information. We collect, use, store, manage, and disclose personal information in accordance with this Privacy Policy and the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth).
About This Privacy Policy
This Privacy Policy outlines how we collect, use, manage, and disclose personal information, and how you can contact us regarding any queries about our handling of your personal information.
It applies to all personal information submitted to or collected by us through the use of the Futuresleep website (www.futuresleep.com.au) and any other websites we operate from time to time (collectively referred to as “the Websites”). It also covers personal information collected through all software applications we provide or through any interactions with us related to our products and services (including at our retail partners’ stores, trade shows and technology providers).
By registering your product warranty, using our services, or submitting personal information to us, you accept the terms of this Privacy Policy and consent to our collection, use, disclosure, and retention of personal information as described herein.
“Personal Information” refers to information that identifies you or from which your identity can reasonably be ascertained. You may print or download this Privacy Policy at any time from www.futuresleep.com.au/privacypolicy.
If you do not agree with any part of this Privacy Policy, please refrain from disclosing any personal information to us.
Types of information we may collect
To provide our services to you, we may collect various types of personal information. This typically includes your name, contact details such as email address and telephone or mobile numbers, and information regarding your interactions with us or other users of our services.
We generally do not collect “sensitive information” as defined by the Privacy Act 1988 (Cth), such as details about your ethnic origin, religious or political views, health information, or tax file numbers.
How We Collect Information
Non-Personal Information
When you browse our Websites or access our applications without submitting personal information, we do not collect personal information about you. However, our internet service provider records certain details of your visit to our Websites, such as:
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Your server address
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IP address
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Pages accessed and documents downloaded
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Previous site visited
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Type of browser used
Similarly, our mobile server logs information when you access our applications, including:
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Carrier identifier of your mobile device
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Date and time of visit
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Browser used
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Pages accessed and files downloaded
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Duration of the visit
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ny errors encountered
This information helps us analyse web traffic and enhance your navigation and application experience.
We do not identify you or your browsing activities except in circumstances where a law enforcement agency may exercise a warrant or legal authority to inspect our internet service provider’s or mobile server’s logs during an investigation.
We may also collect anonymous information through technologies like “cookies.” Cookies are small text files transferred to your computer’s or mobile device’s hard drive to provide additional functionality and help us analyse usage of our Websites and applications. Cookies can identify your web browser or mobile device but do not identify you personally. You can disable cookies in your web browser or mobile device settings; however, doing so may limit access to some of our products and services.
Personal Information
In the course of providing our products and services, we may collect personal information that you voluntarily provide through our Websites, applications, your devices (such as smartphones or tablets), by registering an account with us, or through other means such as telephone, mail, online or printed forms, or email.
The personal information we may collect includes:
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First and last names
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Age and gender
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Contact information such as phone number, address, and email address
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Information about any Futuresleep products you have purchased
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Any information, instructions, or comments you provide
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Reference details related to the services we provide to you
We may engage third-party services to collect your personal information on our behalf.
Credit Card Information
We do not store any credit card information obtained at our retail partners’ stores, by telephone, or through our Websites or applications. Such information is passed directly to our bank or, where applicable, our supplier for processing.
We retain only the last four digits of your credit card number for verification purposes upon delivery. In certain situations, we may request a copy of your driver’s licence and credit card to confirm delivery when you will not be present or when products have been purchased as a gift, to ensure the transaction is not fraudulent. This information is destroyed immediately after its accuracy is verified.
Option of Non-Disclosure
To provide our services to you, we may collect various types of personal information. This typically includes your name, contact details such as email address and telephone or mobile numbers, and information regarding your interactions with us or other users of our services.
We generally do not collect “sensitive information” as defined by the Privacy Act 1988 (Cth), such as details about your ethnic origin, religious or political views, health information, or tax file numbers.
Collection from Public Sources
We may occasionally collect personal information from publicly available sources, including social media platforms like Facebook, Instagram, LinkedIn or Twitter, to the extent permitted. We may also offer content and services on various platforms, including social media networks with interactive features where you may contribute. If you post personal information in publicly accessible places or on social media platforms, it becomes publicly available (subject to any privacy settings you have in place). We are not responsible for the protection of personal information you choose to publish in this manner.
Children’s Privacy
We are committed to protecting the privacy of children and encourage parents and guardians to take an active role in their children’s online activities and interests. If we become aware that we have inadvertently collected personal information from a child under the age of 15, we will promptly delete such information. Parents or legal guardians can inform us of any inadvertent collection of personal information from a child under 15 and request its removal by contacting us using the information provided below. Such requests should include the child’s name, pseudonym or username, and email address to help us locate the personal information.
Comments on Forums
By submitting comments on any of our forum or article pages on the Futuresleep Website or any of our other Websites or applications, you consent to our publishing part or all of your comment along with your username.
Use of Your Information
We may use the personal information you provide for the purposes it was initially collected or for related purposes within your reasonable expectations.
Examples include:
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Providing Products and Services: Including warranty services, repairs, product replacements, and customer care.
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Access: Granting you access to our Websites and applications.
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Communication: Responding to your inquiries or product requests, including via online live chats.
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Marketing: Sending you information about areas of specific interest if you have subscribed to our mailing lists or provided your contact details.
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Forecasting Needs: Anticipating your future needs for our products and services.
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Record-Keeping: Maintaining records of our interactions with you and contacting you when necessary.
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Personalisation: Developing a data profile to tailor our services to your preferences.
We may also use your personal information for purposes authorized by law or regulations, such as preventing or investigating alleged crime or fraud.
Direct Marketing
By providing us with your personal information, you grant us permission to contact you about products and services we believe may interest you. This permission remains valid unless you opt out by contacting us using the information provided below or by using the “unsubscribe” feature in our communications. Upon opting out, we will take steps to ensure you no longer receive such direct marketing communications.
Disclosure of Your Information
We do not sell, rent, lease, or otherwise provide your personal information to other entities except as described in this Privacy Policy. We may disclose your personal information where you have consented, where it is necessary to achieve the purpose for which it was provided (as outlined above), or where required by law.
To deliver our products and services, we may disclose your personal information to organizations that perform functions on our behalf or assist us in delivering our products and services. These may include business associates, contractors, agents, or service providers, which may change from time to time.
Examples include:
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Suppliers: Product and service suppliers involved in supplying products you have ordered and providing maintenance and repair services.
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Financial Services: Financial service providers, such as banks or third-party suppliers, to secure payment for products or services provided to you.
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Technology Providers: Internet service providers, database management services, data storage providers, website hosting companies, website developers, and digital mail providers who send communications on our behalf.
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Partners: Sponsors or organizations that partner with us.
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Professional Advisors: Our professional advisers, accountants, lawyers, and auditors.
You agree that third parties receiving personal information from us may use and disclose it according to their respective privacy policies. We endeavor to take reasonable steps to enter into agreements with third parties that collect, store, disclose, and retain personal information in accordance with the Australian Privacy Principles, except as otherwise required by law.
Occasionally, we may provide third parties with aggregated statistical information about our customers for analysis purposes. In such cases, we will not provide personal information in a manner that could identify you. For example, we may store the age and gender of users of our application on “Google Analytics.”
We may also disclose your personal information under the following circumstances:
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Legal Requirements: When required by a court order, applicable laws, or regulations (e.g., a subpoena) or upon request by a government agency.
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Fraud Prevention: When we believe a company or individual may be engaged in fraudulent activities or other deceptive practices that should be reported to a governmental agency.
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Safety Concerns: To appropriate persons when your communication suggests possible harm to others.
International Disclosure
Your personal information may be stored, disclosed, processed, or transferred outside of Australia from time to time. The countries where your personal information is transferred may not have data protection laws equivalent to those in Australia.
By providing us with your personal information, you acknowledge and consent to such international transfers. Under Clause 8.1 of the Australian Privacy Principles in Schedule 1 of the Privacy Act 1988 (Cth), if we disclose personal information to an overseas recipient, we must take reasonable steps to ensure the recipient does not breach the Australian Privacy Principles concerning that information, unless we have your consent.
We intend to rely on this exception. Unless you notify us in writing otherwise, you are deemed to have consented to our disclosure of personal information to overseas recipients on the following basis:
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No Application of Clause 8.1: Clause 8.1 of the Australian Privacy Principles will not apply to such disclosure.
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No Redress: You will not be able to seek redress under the Privacy Act 1988 (Cth).
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Different Privacy Obligations: The overseas recipient may not be subject to any privacy obligations or principles similar to the Australian Privacy Principles.
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Limited Legal Recourse: You may not be able to seek redress in the overseas jurisdiction.
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Foreign Law Compliance: The overseas recipient may be subject to foreign laws that could compel the disclosure of personal information to a third party, such as an overseas authority.
Links to Third-Party Sites
Our Websites and applications may contain links to third-party websites or mobile applications. These linked sites and applications are not under our control, and we are not responsible for the conduct of the companies operating them. Before disclosing your personal information to any third parties on such websites or mobile applications, we recommend that you review their terms and conditions and privacy policies.
Security
We consider the confidentiality of your personal information to be of utmost importance. We store personal information with a third-party data provider. To prevent unauthorized access, disclosure, or misuse, we have implemented procedures and installed security measures to safeguard your information. We continually review these arrangements to ensure we are taking all reasonable and technically feasible steps to protect your personal information. However, no system is entirely secure or error-free, and we cannot guarantee absolute protection against unauthorized access, such as hacking or misuse.
When entering or uploading personal information on our Websites or applications, please exercise due care to safeguard any passwords and usernames you create to access your information.
We will take reasonable steps to destroy or permanently de-identify any personal information from our systems that is no longer required.
Accessing and Amending Your Information
We strive to keep your personal information accurate, up-to-date, and complete. Our policy allows you to find out what information we hold about you and correct any inaccuracies.
If you become aware that any personal information we hold is incorrect or outdated, please inform us immediately. We are happy to accept updated personal information in writing from you at any time. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or enabling you to make corrections to your personal information. Except where the Privacy Act provides otherwise, we reserve the right to recover any reasonable costs involved in providing extensive access to personal information, such as the cost of retrieving information from archives.
Our goal is to respond to any request for access to personal information within a reasonable timeframe, and no later than 30 days. We will inform you if this timeframe is not achievable.
In certain circumstances, we may be unable to grant access to your personal information, including when:
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Safety Threat: Providing access would pose a serious threat to the safety of an individual or the public.
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Privacy Impact: Providing access would unreasonably impact the privacy of others.
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Frivolous Requests: The request is frivolous or vexatious.
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Legal Proceedings: Providing access would reveal information related to existing or anticipated legal proceedings or affect negotiations.
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Unlawful Access: Providing access is unlawful (including when directed by a court or tribunal order) or could impact actions related to alleged unlawful activities associated with our functions and activities.
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Commercial Sensitivity: Granting access would impact a commercially sensitive decision-making process.
Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time without notice, and changes will take effect immediately upon posting. Any changes will be published by posting an updated Privacy Policy on our Websites. Therefore, we recommend that you review our Privacy Policy regularly to stay informed of any updates.
Your continued use of our Websites, applications, or services after any changes to this Privacy Policy are posted constitutes your acceptance of those changes.
This Privacy Policy was last updated on 10th November 2024.
Contact Us
If you have any questions about this Privacy Policy or have a problem or complaint, please contact us. We will respond to your complaint as soon as possible, but within 10 working days, to inform you who is responsible for managing your complaint. We will also endeavor to resolve the complaint within 30 days. If this is not possible, we will contact you within that time to inform you of the expected timeframe for resolution.
Our contact details are:
Privacy Officer
Futuresleep Pty Ltd
Unit 2, 20 Henderson Road
Knoxfield, VIC 3180
Phone: 1300 540 377
Email: privacy@futuresleep.com.au
If you believe we have not adequately addressed your complaint, you may contact the Privacy Commissioner. Their contact details can be found on their website: http://www.oaic.gov.au/.